Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Damit wir Ihnen bestmöglich helfen können: Beschreiben Sie bitte Ihr Anliegen so detailliert wie möglich und fügen Sie bei Fehlern gerne Screenshots hinzu. Vielen Dank für Ihre Unterstützung!
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"5cd892f40217366cb03781efd0cf8258c42e556a_lout","branding":{"id":"4","key":"kas","name":"Kibe AG Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0a7ba6","headerLinkHoverBGColor":"#0a7ba6","headerBadgeColor":"#0a7ba6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6629034e-605a-44b4-a6b9-6c3c13884bcb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTMzM2VkZC04Yjk1LTQ0MDgtYWU4NS1kMTcwZTIyMjljNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY2MjkwMzRlLTYwNWEtNDRiNC1hNmI5LTZjM2MxMzg4NGJjYiI6WyJyZWFkIl19LCJleHAiOjE3NjcwODM5ODgsIm5iZiI6MTc2NzA4MzM4OH0.nC3Bu3mtN5AA8exxoJth4PuDUKsfu2yi-3M5xKhQ_qs&client=1a333edd-8b95-4408-ae85-d170e2229c65&mode=fit","logoId":"6629034e-605a-44b4-a6b9-6c3c13884bcb","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Kibe AG Support-Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Kibe AG Support-Portal","sharedPortalName":"Support Portal","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bab41386-ae46-4b8d-b0fc-153b926d4004/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTMzM2VkZC04Yjk1LTQ0MDgtYWU4NS1kMTcwZTIyMjljNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhYjQxMzg2LWFlNDYtNGI4ZC1iMGZjLTE1M2I5MjZkNDAwNCI6WyJyZWFkIl19LCJleHAiOjE3NjcwODM5ODgsIm5iZiI6MTc2NzA4MzM4OH0.tb-KGlQYsSUZ4jRigGn5pYX_5a8Dc7Mzo3XQlfG_Faw&client=1a333edd-8b95-4408-ae85-d170e2229c65&height=300&mode=fit","bannerMediaApiFileId":"bab41386-ae46-4b8d-b0fc-153b926d4004","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"kas","projectId":10003,"serviceDeskId":4,"name":"Kibe AG Support","description":"<p>Herzlich Willkommen! Sie können hier eine Anfrage an uns erstellen, wir helfen Ihnen gerne weiter.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"47","name":"Preisanfrage","descriptionHtml":"","callToAction":"Preisanfrage","introHtml":"<p>Sie benötigen Preisinformationen zu einem Produkt oder einer Dienstleistung? Stellen Sie hier Ihre Anfrage.</p>","icon":10536,"iconUrl":"https://portal.support.kibe.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[12],"key":""},{"id":"46","name":"Support-Anfrage","descriptionHtml":"<p>Damit wir Ihnen bestmöglich helfen können: Beschreiben Sie bitte Ihr Anliegen so detailliert wie möglich und fügen Sie bei Fehlern gerne Screenshots hinzu. Vielen Dank für Ihre Unterstützung!</p>","callToAction":"Support-Anfrage","introHtml":"<p>Benötigen Sie Hilfe? Stellen Sie hier eine neue Supportanfrage für Ihr Kibe Produkt.</p>","icon":10520,"iconUrl":"https://portal.support.kibe.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[12],"key":""},{"id":"42","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://portal.support.kibe.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"48","name":"Frage stellen","descriptionHtml":"","callToAction":"Frage stellen","introHtml":"<p>Haben Sie eine Frage? Senden Sie sie hier ab.</p>","icon":10549,"iconUrl":"https://portal.support.kibe.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Allgemein"}],"orderMapping":{"12":[46,47],"13":[42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0f0d4248-12e2-3bcd-b5f7-2535e27b1b13","appLinkName":"","appLinkUrl":"","spaceKey":"X4","spaceName":"Kibe X4","spaceUrl":"","isServer":false},"labels":[],"projectKey":"KIBE","serviceDeskId":4,"kbLinkDomainURLs":["https://portal.support.kibe.ch","https://kibe.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KIBE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTMzM2VkZC04Yjk1LTQ0MDgtYWU4NS1kMTcwZTIyMjljNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjcwODQ1ODgsIm5iZiI6MTc2NzA4MzM4OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.4EQfAejKMHDu9lzg0hbXHhHs-nkoDZ_qESBsJMT5gkM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"1a333edd-8b95-4408-ae85-d170e2229c65","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":46,"projectId":10003,"issueType":{"id":"10016","name":"Support"},"form":{"name":"Support-Anfrage","descriptionHtml":"<p>Damit wir Ihnen bestmöglich helfen können: Beschreiben Sie bitte Ihr Anliegen so detailliert wie möglich und fügen Sie bei Fehlern gerne Screenshots hinzu. Vielen Dank für Ihre Unterstützung!</p>","callToAction":"Support-Anfrage","intro":"<p>Benötigen Sie Hilfe? Stellen Sie hier eine neue Supportanfrage für Ihr Kibe Produkt.</p>","instructions":"<p>Damit wir Ihnen bestmöglich helfen können: Beschreiben Sie bitte Ihr Anliegen so detailliert wie möglich und fügen Sie bei Fehlern gerne Screenshots hinzu. Vielen Dank für Ihre Unterstützung!</p>","icon":10520,"iconUrl":"https://portal.support.kibe.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/46","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/46","calendarParams":{"firstDay":1,"date":"2025-12-30T09:29:48+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0f0d4248-12e2-3bcd-b5f7-2535e27b1b13","appLinkName":"","appLinkUrl":"","spaceKey":"X4","spaceName":"Kibe X4","spaceUrl":"","isServer":false},"labels":[],"projectKey":"KIBE","serviceDeskId":4,"kbLinkDomainURLs":["https://portal.support.kibe.ch","https://kibe.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTMzM2VkZC04Yjk1LTQ0MDgtYWU4NS1kMTcwZTIyMjljNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjcwODQ1ODgsIm5iZiI6MTc2NzA4MzM4OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.4EQfAejKMHDu9lzg0hbXHhHs-nkoDZ_qESBsJMT5gkM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"1a333edd-8b95-4408-ae85-d170e2229c65","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2025-03-17T10:53:19.738574117Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[46],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"1a645a3a-68fd-4d20-ac0a-1428814a1885"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"6de439dd-70b0-4632-a141-6682930c9557"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"ba14b2f6-fb02-49d1-b7da-e0bd18ef9660"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"280e17c9-e7af-4064-878d-ad95f1763dac"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"18091537-6136-4e04-a153-b3733068286f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"7755e35a-4051-4873-a402-4e3a71e2988a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"ed0c680f-8f69-47aa-9cfb-9c98a08b1bf9"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"566770db-f7c7-4f14-9779-2b2c8ac1fb75"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"6158c9af-5ee3-4fa0-a540-d7d35e42992d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"c02bac65-88fe-495c-9581-1a609ba7d614"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"4d566e8d-110d-4630-b735-37cb9f0d789e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"e5c57526-0839-42ad-ac98-33ba9d25f52b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"402b4111-ca54-401b-9b0e-3e0f07175f28"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"a3be8193-67ea-4957-9de8-0ff492977384"}},{"type":"paragraph","content":[]}]}],"conditions":{"34":{"i":{"co":{"cIds":{"1":["10115"]}}},"o":{"sIds":["5"]},"t":"sh"},"23":{"i":{"co":{"cIds":{"1":["10112"]}}},"o":{"sIds":["3"]},"t":"sh"},"4":{"i":{"co":{"cIds":{"1":["10114"]}}},"o":{"sIds":["1"]},"t":"sh"},"5":{"i":{"co":{"cIds":{"1":["10110","10111"]}}},"o":{"sIds":["2"]},"t":"sh"},"27":{"i":{"co":{"cIds":{"1":["10113"]}}},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"4":{"name":"X50 AI","conditions":["27"]},"5":{"name":"Sonstiges","conditions":["34"]},"2":{"name":"X4 X5","conditions":["5"]},"3":{"name":"Kibe Cloud","conditions":["23"]},"6":{"conditions":[]},"1":{"name":"ONE 50","conditions":["4"]}},"questions":{"15":{"type":"cd","label":"Modul","description":"","validation":{"rq":true},"jiraField":"customfield_10075","defaultAnswer":{"choices":["10123"]},"questionKey":""},"33":{"type":"ts","label":"Mandant","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"26":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"ts","label":"Betroffene Organisation","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"at","label":"Anhänge / Dateien / Screenshots","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Verwendete Produkt-Version","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"cd","label":"Auswirkung","description":"Auswirkung auf Betrieb/ Dringlichkeit","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"1":{"type":"cd","label":"Betroffenes Produkt","description":"Wählen Sie Ihr Produkt:","validation":{"rq":true},"jiraField":"customfield_10069","questionKey":"AffectedProduct"},"17":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"ts","label":"Verwendete Produkt-Version","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"1a645a3a-68fd-4d20-ac0a-1428814a1885"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2025-03-17T10:53:19.738574117Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[46],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"1a645a3a-68fd-4d20-ac0a-1428814a1885"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"6de439dd-70b0-4632-a141-6682930c9557"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"ba14b2f6-fb02-49d1-b7da-e0bd18ef9660"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"280e17c9-e7af-4064-878d-ad95f1763dac"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"18091537-6136-4e04-a153-b3733068286f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"7755e35a-4051-4873-a402-4e3a71e2988a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"ed0c680f-8f69-47aa-9cfb-9c98a08b1bf9"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"566770db-f7c7-4f14-9779-2b2c8ac1fb75"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"6158c9af-5ee3-4fa0-a540-d7d35e42992d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"c02bac65-88fe-495c-9581-1a609ba7d614"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"4d566e8d-110d-4630-b735-37cb9f0d789e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"e5c57526-0839-42ad-ac98-33ba9d25f52b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"402b4111-ca54-401b-9b0e-3e0f07175f28"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"a3be8193-67ea-4957-9de8-0ff492977384"}},{"type":"paragraph","content":[]}]}],"conditions":{"34":{"i":{"co":{"cIds":{"1":["10115"]}}},"o":{"sIds":["5"]},"t":"sh"},"23":{"i":{"co":{"cIds":{"1":["10112"]}}},"o":{"sIds":["3"]},"t":"sh"},"4":{"i":{"co":{"cIds":{"1":["10114"]}}},"o":{"sIds":["1"]},"t":"sh"},"5":{"i":{"co":{"cIds":{"1":["10110","10111"]}}},"o":{"sIds":["2"]},"t":"sh"},"27":{"i":{"co":{"cIds":{"1":["10113"]}}},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"4":{"name":"X50 AI","conditions":["27"]},"5":{"name":"Sonstiges","conditions":["34"]},"2":{"name":"X4 X5","conditions":["5"]},"3":{"name":"Kibe Cloud","conditions":["23"]},"6":{"conditions":[]},"1":{"name":"ONE 50","conditions":["4"]}},"questions":{"15":{"type":"cd","label":"Modul","description":"","validation":{"rq":true},"jiraField":"customfield_10075","defaultAnswer":{"choices":["10123"]},"questionKey":""},"33":{"type":"ts","label":"Mandant","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"26":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"ts","label":"Betroffene Organisation","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"at","label":"Anhänge / Dateien / Screenshots","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Verwendete Produkt-Version","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"cd","label":"Auswirkung","description":"Auswirkung auf Betrieb/ Dringlichkeit","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"1":{"type":"cd","label":"Betroffenes Produkt","description":"Wählen Sie Ihr Produkt:","validation":{"rq":true},"jiraField":"customfield_10069","questionKey":"AffectedProduct"},"17":{"type":"rt","label":"Problembeschreibung und Details","description":"Bitte beschreiben Sie Ihr Anliegen möglichst detailliert.","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"ts","label":"Verwendete Produkt-Version","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"1a645a3a-68fd-4d20-ac0a-1428814a1885"},"linkedJiraFields":["customfield_10075","priority","customfield_10069"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/4?xdm_e=https%3A%2F%2Fportal.support.kibe.ch&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiOTZiOGNkNWI5OTBiY2I1MDc5N2RhOGY1ZmNjNzE1OTE0NjgyNmYyNTc0Y2M1MjM1NzRjNGQ2ZDdkNTFiYzNmIiwiaXNzIjoiOTNhYmQ0NTEtZTQ5OS0zZTJkLWIwNWUtZWI4ZDQ5NWU1MmY0IiwiY29udGV4dCI6e30sImV4cCI6MTc2NzA4NDI4OCwiaWF0IjoxNzY3MDgzMzg4fQ.G-UkAh-9qavmE9yPBfK3WXarte20qISUTzlim28urUw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjkzYWJkNDUxLWU0OTktM2UyZC1iMDVlLWViOGQ0OTVlNTJmNCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2tpYmUuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcG9ydGFsLnN1cHBvcnQua2liZS5jaCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiS0lCRSIsImlkIjoiMTAwMDMifX19LCJleHAiOjE3NjcwODQyODgsImlhdCI6MTc2NzA4MzM4OH0.4iH6r0xr9p1jvvz8ktVl4GBjrW1iRHviy88aHBKvIX4\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://kibe.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://portal.support.kibe.ch\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"KIBE\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"KIBE\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\",\\\"servicedesk.requestTypeId\\\":\\\"46\\\"}\",\n \"timeZone\":\"Europe/Zurich\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://portal.support.kibe.ch\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}